How to access and claim payments and services in Victoria

29 July 2020

If you live in Victoria, you can do most of your Centrelink and Medicare business online. This includes making claims for new payments.

Your health and safety is a top priority for us. If you’re in Victoria, remember you don’t need to go to a service centre to access our services.

You can do most of your business using our self service options. This includes reporting your income, uploading documents and updating changes in your circumstances. You can also claim a payment and establish your identity.

If you’re unable to use online services, you can call us on your main payment line for assistance. You can also ask to speak with one of our social workers.

Our service centres remain open. However, in line with the latest health advice there’s strict limits on the number of staff and customers present. If you can do your business using our self service options, we may ask you to leave.

You’ll also need to wear a mask or face covering in our service centres. Keep in mind, children under 12 years of age don’t need to wear a mask. If you're feeling unwell, or need to isolate yourself at home, please don't visit our service centres.

You can watch the video below to find out about our servicing arrangements in restricted areas.

Next steps

You can read more about how we can help:

Keep in mind, our service centres may open and close at different times. Please check customer service changes before you visit. You can also read updates to Coronavirus restrictions in Victoria on the Health and Human Services website.

You can also read more about JobKeeper payment on the Australian Taxation Office website. JobKeeper payment helps with the costs of employees’ wages for businesses significantly affected by COVID-19.

Page last updated: 21 August 2020