Gradual return of mutual obligation requirements

3 August 2020

From 4 August 2020, you’ll need to start meeting your mutual obligation requirements.

In March 2020, we temporarily paused mutual obligation requirements because of coronavirus (COVID-19).

Job seekers in Victoria

If you live in Victoria, you should continue to meet the limited requirements introduced on 9 June. This means you should engage with your employment services provider online or over the phone. No penalties or suspensions will apply if you can’t. We’ll let you know when this changes.

Job seekers in other states and territories

From 4 August 2020, you need to:

  • complete a Jobseeker Snapshot questionnaire, if asked
  • agree to a Job Plan if you haven’t already
  • be willing to accept any offer of suitable paid work
  • undertake job search if it’s one of your activities
  • do the activities you agreed to do in your Job Plan if it is safe to do so.

You’ll need to do these activities, if you have mutual obligation requirements and you’re getting 1 of these payments:

If you have an employment services provider, you also need to attend appointments with them. You can do this over the phone or online.

Doing your activities can help your chances of finding a job.

Keep in mind, you need to attend job interviews and accept an offer of suitable work. Even if it’s not the kind of work you used to do, or prefer.

Remember, you also need to report your income every 2 weeks, even if it’s $0. This includes your partner’s income.

If you already have an exemption from your mutual obligation requirements, it remains in place. We’ll let you know when this changes.

What happens if I don’t meet my requirements?

If you refuse a suitable job offer without a reasonable excuse, we may cancel your payment. If it’s cancelled, you won’t be able to get a payment again for at least 4 weeks.

You may be exempt from mutual obligation requirements in certain circumstances.

Read more about:

You can also check advice from local health authorities on the latest restrictions in response to COVID-19.

You can read more news for Job seekers.

Page last updated: 11 August 2020