Five things to do now we’ve granted your job seeker claim

18 February 2021

There are things you must do to get and keep your payment.

We’ve broken down the 5 things you need to do once we approve your claim.

Completing a Job Seeker Snapshot

After you submit your claim, you’ll be asked to do a Job Seeker Snapshot. The Job Seeker Snapshot is a short series of questions about your situation. It lets the Department of Education, Skills and Employment (DESE) know what kind of support you need to give you the best chance of getting a job.

This may happen once you submit your claim or if DESE contacts you. They’ll tell you how to access the Online Employment Service. This is where you can manage your tasks online.

Connecting with your provider to complete a Job Plan

Once DESE reviews your snapshot, they’ll refer you to a provider. You may either be:

  • in the Online Employment Services, managed by DESE
  • managed by a jobactive provider.

If you stay in the Online Employment Services

If this happens, you complete your Job Plan and manage all of your mutual obligation requirements online.

You’ll get support from the DESE Digital Service Contact Centre on 1800 314 677.

If you’re referred to jobactive

If you’re referred to jobactive, you’ll be contacted with the details of the provider appointment.

This appointment may take place in any of the following ways:

  • over the phone
  • as a video conference
  • at the provider’s office.

At this appointment, you’ll talk with your jobactive provider about your situation. You’ll work with them to negotiate and agree to a Job Plan.

Meeting your mutual obligation requirements

Your Job Plan lists the tasks and activities you agree to do to help you find a job. These are your mutual obligation requirements. Your requirements are there to help you gain the experience and skills you need to get a job.

They may include:

  • attending appointments
  • looking for and applying for jobs
  • preparing for and going to job interviews
  • accepting a suitable job
  • doing training that will help you get a job.

Reporting your mutual obligation requirements

You must report if you’ve met your requirements or not.

You’ll need to record all of the following:

  • your attendance at appointments and other activities
  • the number and types of jobs you’ve applied for
  • any job interviews you’ve gone to.

You’ll record these online in your jobactive account or report them to your provider.

In addition, you’ll also need to report to us each fortnight. You need to report on all of the following:

  • if you’ve met your requirements
  • the gross amount your employer paid you, even if it’s zero
  • the total hours you worked.

Telling us about a change of circumstances

You need to tell us if your circumstances change. This includes any of the following changes:

  • your address, email or phone numbers
  • your relationship status.

You may also need to tell your provider about changes in your circumstances.

Depending on the change, your provider may need to review and update your Job Plan.

Getting more information

Read more about:

If you want to find out more about how to meet your requirements you can:

  • talk to your provider
  • call the DESE Contact Centre on 1800 314 677 if you’re in Online Employment Services.

Page last updated: 16 June 2021