Do you know where your claim for a student payment is up to?

30 June 2020

Feel confident about how your claim is progressing by tracking it online.

You’ve just hit ‘submit’ on your student claim. Does it feel like you’ve sent it out into the ether?

The good news is you can easily keep track of where your claim is up to. And you can do it without having to call us or drop in to a service centre.

Once you’ve claimed, track it online in the Express Plus Centrelink mobile app or in your Centrelink online account.

You can subscribe to get updates

If you gave us your mobile number or email address when you claimed, we’ll send you updates through electronic messaging. You can choose whether to receive your updates by SMS or email in your Centrelink online account.

You can still subscribe to electronic messaging if you didn’t give us these details when you made your claim. You don’t need to have a Centrelink online account to use electronic messaging.

You’ll hear from us about the outcome

When we’ve assessed your claim, we'll send you a letter through myGov. If you don’t get electronic letters, we’ll send you this letter in the mail. It will tell you if you can get a payment or not. If you can get a payment, the letter will say when your payment will start and how much you’ll get.

If you subscribed to electronic messaging, you won’t need to log in to myGov or wait for the post. We’ll tell you the outcome via text or email.

You can do these things now

If you want to stay informed about your claim, you can:

You can subscribe to news for students and trainees to stay up to date.

Page last updated: 30 June 2020