Do you know where your claim for a student payment is up to?
30 June 2020
Feel confident about how your claim is progressing by tracking it online.
You’ve just hit ‘submit’ on your student claim. Does it feel like you’ve sent it out into the ether?
The good news is you can easily keep track of where your claim is up to. And you can do it without having to call us or drop in to a service centre.
You can subscribe to get updates
If you gave us your mobile number or email address when you claimed, we’ll send you updates through electronic messaging. You can choose whether to receive your updates by SMS or email in your Centrelink online account.
You can still subscribe to electronic messaging if you didn’t give us these details when you made your claim. You don’t need to have a Centrelink online account to use electronic messaging.
You’ll hear from us about the outcome
When we’ve assessed your claim, we'll send you a letter through myGov. If you don’t get electronic letters, we’ll send you this letter in the mail. It will tell you if you can get a payment or not. If you can get a payment, the letter will say when your payment will start and how much you’ll get.
If you subscribed to electronic messaging, you won’t need to log in to myGov or wait for the post. We’ll tell you the outcome via text or email.
You can do these things now
If you want to stay informed about your claim, you can:
- subscribe to electronic messaging to track your claim and get reminders
- get the Express plus Centrelink mobile app to use Centrelink services on your mobile device.
You can subscribe to news for students and trainees to stay up to date.
Learn about the common reasons why student claims get rejected and how you can avoid this outcome.
You don’t need to call or visit a service centre to establish your identity and claim a payment.
Page last updated: 30 June 2020
This information was printed 4 July 2020 from https://www.servicesaustralia.gov.au/individuals/news/do-you-know-where-your-claim-student-payment. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.