Did the Service NSW cyber incident affect you?
9 September 2020
Find out more about the cyber attack on Service NSW and steps to take if it impacted you.
Some Service NSW customers had personal details exposed in the cyber security attack. This included people who had provided their Medicare card numbers or Centrelink Customer Reference Number (CRN) to Service NSW.
What we’re doing
The attack on Service NSW hasn’t impacted Services Australia’s systems. They remain secure.
We’re taking steps to protect the records of people who had their Medicare card number or CRN exposed.
What Service NSW is doing about the incident
Service NSW will send you a registered letter by Australia Post if you’re impacted.
You’ll need to sign for this letter.
It will tell you about:
- how the incident has impacted you
- the support they’re providing.
Service NSW has a special support team to help if you’re concerned about the security of your personal details. You can call them on 13 77 88.
Please be aware, they won’t contact you by phone or email about this incident. This is to reduce the risk of scammers attempting to defraud you by pretending to be Service NSW.
What you can do to protect your personal details
To protect yourself and your personal details from scammers, read about:
If you’re concerned about your Medicare or CRN records, call the Services Australia Scams and Identity Theft Helpdesk.
You can also contact IDCARE, Australia’s national identity and cyber support community service free of charge on 02 8999 3356.
Where to get more information
Read more about the Service NSW cyber incident on the Service NSW website.
If you’re impacted by the pandemic, you may be able to get 10 extra Medicare covered mental health sessions.
It’s easy to do most of your business with us online or over the phone during this time.
Page last updated: 11 September 2020
This information was printed 18 September 2020 from https://www.servicesaustralia.gov.au/individuals/news/did-service-nsw-cyber-incident-affect-you. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.