Did the Service NSW cyber incident affect you?

9 September 2020

Find out more about the cyber attack on Service NSW and steps to take if it impacted you.

Some Service NSW customers had personal details exposed in the cyber security attack. This included people who had provided their Medicare card numbers or Centrelink Customer Reference Number (CRN) to Service NSW.

What we’re doing

The attack on Service NSW hasn’t impacted Services Australia’s systems. They remain secure.

We’re taking steps to protect the records of people who had their Medicare card number or CRN exposed.

What Service NSW is doing about the incident

Service NSW will send you a registered letter by Australia Post if you’re impacted.

You’ll need to sign for this letter.

It will tell you about:

  • how the incident has impacted you
  • the support they’re providing.

Service NSW has a special support team to help if you’re concerned about the security of your personal details. You can call them on 13 77 88.

Please be aware, they won’t contact you by phone or email about this incident. This is to reduce the risk of scammers attempting to defraud you by pretending to be Service NSW.

What you can do to protect your personal details

To protect yourself and your personal details from scammers, read about:

If you’re concerned about your Medicare or CRN records, call the Services Australia Scams and Identity Theft Helpdesk.

You can also contact IDCARE, Australia’s national identity and cyber support community service free of charge on 02 8999 3356.

Where to get more information

Read more about the Service NSW cyber incident on the Service NSW website.

Page last updated: 11 September 2020