Are you a past customer eligible for an income compliance refund?

29 July 2020

If you’re a past customer and you’re eligible for an income compliance refund, update your details.

We’ve started refunding repayments made on income compliance debts.

If you’re eligible for a refund and you’re a past customer, you need to update your details online via myGov. If you don’t, we can’t process your refund.

To update your details:

  • Sign into myGov and go to your Centrelink online account, if you don’t have one you can register for one.
  • Select the Refund pending task.
  • Click ‘start task’ and follow the prompts to complete and submit your updated details.

If you think you should get a refund but don’t see this task, you can ask us for an explanation. Go to Payments and Claims in the menu, then select Income Compliance refund query. Answer the questions and submit.

Once you’ve updated your details, you’ll get your refund within 5 business days. We’ll also refund any recovery fees or interest charges you paid while repaying your debt.

If you haven’t paid any money towards an eligible debt, we’ll reduce it to zero.

We’ll send you a letter confirming how much we refunded you after we’ve processed it.

If you have a big refund we may pay it in instalments over consecutive days.

If you paid a debt that didn’t use averaged ATO income information, you won’t get a refund. Read more about which debt repayments aren't eligible for a refund.

Next steps

Read more about:

Call our compliance refund line on 1800 171 846 if you need further assistance with income compliance. This phone line is open Monday to Friday, 8 am to 5 pm. Call costs from your home phone from anywhere in Australia to 1800 numbers are free.

Page last updated: 31 July 2020