3 steps to get a student payment

31 October 2019

These 3 steps will help you get a student payment.

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When you begin a new chapter in life, you need to know how to do many things. You’ll need to know how to:

  • find the best coffee in your area that soothes your soul
  • keep your succulents and indoor plants alive
  • claim a student payment.

We can’t help you with the first 2, but we can with the third.

1. Get ready to claim

You’ve found out you’re eligible for a student payment so you’ll need a myGov account linked to Centrelink. If you don’t have both accounts, you’ll need to set them up.

You may need to confirm your identity with us before you start your claim. This could mean dropping into a service centre with your documents.

If you’re having trouble claiming online, you can either:

You’ll also need to get some supporting documents ready to help answer some of the questions in the claim.

2. Make your claim

Sign in to myGov and go to Centrelink. Select Getting started and answer all the questions.

You’ll also need some supporting documents to help answer some of the questions.

Each screen has information to help you complete the claim. Once complete, submit your claim.

3. Track your claim

Once you claim you’ll get a receipt telling you:

  • your claim was submitted
  • the ID number of your claim
  • the date we estimate your claim will be completed.

We’ll also give you a link to track the progress of your claim to help you find out where your claim is up to. Sign in to myGov and go to Centrelink, or use the Express Plus Centrelink mobile app.

More information

Read more about how to claim.

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Page last updated: 24 February 2020