Important update to residential aged care claiming changes

20 July 2022

The Aged Care Payment System (ACPS) will be implemented on 20 August 2022.

Services Australia is upgrading our Aged Care Payment System on 20 August 2022.

The upgrade will support the Residential Aged Care Funding Reform due to commence on 1 October 2022 (pending legislation).

To implement the new system, online claiming channels will be view only from 11-19 August 2022 inclusive.

This means:

  • claims must be lodged by 7 August 2022 to ensure they are processed
  • events (entry, leave, departure etc.) and finalised claims cannot be submitted during the view only period.

To minimise financial impacts:

  • the August advance will be paid as normal in the first week of August
  • the September advance will be paid in mid-August.

What’s changing?

Aged Care Provider Portal

Changes to the Aged Care Provider Portal include:

  • updated forms
  • updated payment statements
  • new functionality.

With the new functionality, you’ll soon be able to:

  • upload supporting documentation for enteral feeding and oxygen events
  • register emergency leave for care recipients during periods of emergency
  • see updated leave balances for all your care recipients.


We’re decommissioning the following forms from 7 August 2022. This is because we can now get this information from the Department of Health and Aged Care:

  • Aged Care approved provider statement (AC003)
  • Terms and Conditions for Aged Care Online Claiming using Web forms (AC007)
  • Register or amend access for Aged Care Online Claiming viewing electronic Aged Care Client Records (AC009)
  • Aged Care Application for an Extension of Transition Care (AC012)
  • Application for 21 day Extension for Residential Respite Care (AC017).

We’re also updating the following forms from 20 August 2022. You’ll now need to use your Service ID (NAPS ID) on these forms instead of your Residential Aged Care Service (RACS) ID:

  • Application to add or change Approved Care Service’s bank details (AC015)
  • Aged Care Entry Record (AC021).

Please remove any previous versions of these forms you have saved. From 20 August 2022, we’ll ask you to resubmit if you use an old version.

Payment statements

We’re adding new fields to payment statements. This will make it easier for you to reconcile your payments. You’ll also notice changes to some headings.

Palliative care

Entry requirements for palliative care recipients changed on 23 July 2022. You’ll need to tell us if someone is entering a service to receive planned palliative care. If you need help doing this on the Aged Care Provider Portal, please email Palliative Aged Care with the following details:

  • care recipient ID (or aged care identifier if known)
  • given name and family name
  • date of birth
  • permanent residential care entry date
  • NAPS service ID
  • NAPS service provider ID (optional)
  • service provider name
  • contact details (email and telephone number).

The Department of Health and Aged Care will contact providers.

This won’t impact your payments.

Next steps

Find out more about residential aged care reform on the Department of Health and Aged Care website.

Educational resources will be available on Health Professionals Education Resources Gateway.

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Page last updated: 10 August 2022