Prove your identity

You need to prove your identity before you claim a payment or service.

If you want to claim a payment or concession, you need a Centrelink Customer Reference Number (CRN). You can get a CRN by proving who you are with us, either:

If you’re having difficulties getting documents to prove your identity, you can contact us for help.

What happens if you have an authorised nominee

If you have a nominee dealing with us on your behalf, they can contact us to prove who you are. If we can verify your nominee over the phone, we’ll accept your identity details from them. We’ll let your nominee know if we need any further information.

When you need to prove your partner’s identity

Your partner also needs to prove their identity with us, if you’re claiming one of the following:

They can do this over the phone.

If you’re claiming a Low Income Health Care Card, your partner isn’t required to prove their identity if they’re either:

If you and your partner are applying for the Home Equity Access Scheme, you’ll need to visit a service centre to prove your identity.

When the person you provide care for needs to prove their identity

The person you care for needs to prove their identity with us if you’re claiming either:

The person you care for doesn’t need to prove their identity if any of the following apply:

If someone you provide care for is turning 16, you can apply to continue getting a payment for them. You won’t need to prove their identity if they’re included in a child to adult transfer for Carer Payment or Carer Allowance.

How to get help proving your identity or the identity of a person you’re a nominee or carer for

If you can’t prove your identity or the identity of a person you’re a nominee or carer for online, you can contact us or visit a service centre. If you contact us we’ll discuss how we can assist you to complete your identity requirements.

Page last updated: 7 September 2022