How to manage your payment

You need to tell us if your circumstances change.

If you get Disaster Recovery Allowance (DRA), you’ll need to tell us if your circumstances change. For example, you change your address or bank details.

You must also tell us if your weekly income is more than $1,737.10 before 1 January 2023, or $1,769.80 from 1 January 2023. This is the average Australian weekly income.

The quickest way to report your income is to call 180 22 66.

You’re still eligible to get DRA each week if the disaster has reduced your weekly income to less than $1,737.10. If your income was affected after 1 January 2023, the average rate we’ll use is $1,769.80 per week.

You’ll need to update your income estimate if you:

  • get Family Tax Benefit
  • get Child Care Subsidy
  • have a current Child Support assessment.

Use our online guide to update your family income estimate and payment choice by either using:

Centrelink debt

If you have a debt, you can choose to pause or change your repayments.

You can do this through the Money you owe service in either:

You can also call the Centrelink debt recovery line to speak to a Services Australia staff member.

Page last updated: 12 January 2023.