How to manage your payment

You need to tell us if your circumstances change.

If you get Disaster Recovery Allowance (DRA), you’ll need to tell us if your circumstances change. For example, you change your address or bank details.

You must also tell us if your weekly income before tax is more than or the same as the average Australian weekly income. You’re still eligible to get DRA each week if the disaster has reduced your weekly income before tax to less than:

  • $1,769.80 before 1 January 2024
  • $1,838.60 from 1 January 2024.

The quickest way to report your income is to call the Emergency information line.

You’ll need to update your income estimate if you:

  • get Family Tax Benefit
  • get Child Care Subsidy
  • have a current Child Support assessment.

Use our online guide to update your family income estimate and payment choice by either using:

Contact numbers available on this page.

Emergency information line

Call this line if you’re affected by a natural disaster and need help to claim a payment.

Natural disaster payment support

Monday to Friday 8 am to 5 pm.

There are other ways you may want to contact us.

Page last updated: 8 January 2024.
QC 65641