If you have a myGov account that’s linked to Centrelink, sign in and start your claim now.
If you don’t have these set up, you’ll need to follow these steps.
Steps to claim Disaster Recovery Allowance
1. Get ready to claim
The easiest way for Australian residents to claim is online. If you’re a protected visa holder, you’re considered to be an Australian resident and can claim online.
To claim online, you need a myGov account linked to Centrelink.
If you don’t have a myGov account, you’ll need to set it up online.
If your myGov account isn’t linked to Centrelink, you can prove who you are through myGov to link Centrelink.
If you need help claiming you can call us on the Emergency information line on 180 22 66. If you have a nominee, they must call the Emergency information line to claim on your behalf.
2. Link Centrelink to your myGov account
You’ll need to link Centrelink to your myGov account. How you do this will depend on if you’ve claimed a payment from us before.
If you’ve claimed a payment before
If you’ve claimed a payment before, you can use your Centrelink Customer Reference Number (CRN) to link Centrelink to myGov. You’ll also need to answer some personal questions.
If you don’t know your CRN or can’t answer the personal questions using your CRN, select I need a CRN. You’ll need to prove your identity online, using myGov. Follow the same instructions for ‘If you haven’t claimed a payment before’.
If you haven’t claimed a payment before
You’ll need to enter some personal information and details from 2 acceptable identity documents and your Medicare card. Once you prove your identity, we’ll link Centrelink to your myGov account.
3. Make your claim
Now your accounts are set up, sign in and start your claim.
Then follow these steps:
- Select Apply for Disaster Recovery Allowance.
- Select Begin.
- Answer the eligibility and claim questions.
- Submit your claim.
Our Centrelink online account guide on how to Claim the Disaster Recovery Allowance will step you through this process in more detail.
Evidence you need to provide
We’ll ask you to give us evidence of your loss of income.
If you earn a salary or wage, we’ll ask you for documents that show your income for the 4 weeks before the floods.
If your income changes each week, we’ll ask you to show your income for the 8 weeks before the floods.
Evidence can include any of the following:
- pay slips from your employer
- bank statements showing previous bank deposits from your employer
- a letter from your employer.
If you’re a farmer or you have a small business, we’ll ask you to show us as many of these documents as possible:
- profit and loss statements
- income tax returns
- other documents that show cash flow, such as a bank statement for your business
- trust or partnership tax return.
If you don’t have evidence, call us on 180 22 66 to discuss your options.
It’s your responsibility to ensure the information you give us in your claim is true and correct. You must base your claim on your actual circumstances.
To do your business with us, create a myGov account and link it to Centrelink.