How to claim

There are 3 steps to claim the New Zealand Disaster Recovery Payment.

Steps to claim New Zealand Disaster Recovery Payment

  1.  

    1. Get ready to claim

    To claim online, you need a myGov account linked to Centrelink.

    If you don’t have a myGov account, you’ll need to set it up online.

    If your myGov account isn’t linked to Centrelink, you can prove who you are through myGov to link Centrelink.

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    2. Link Centrelink to your myGov account

    You’ll need to link Centrelink to your myGov account. How you do this will depend on if you’ve claimed a payment from us before.

    If you’ve claimed a payment before

    If you’ve claimed a payment before, you can use your Centrelink Customer Reference Number (CRN) to link Centrelink to myGov. You’ll also need to answer some personal questions.

    If you don’t know your CRN or can’t answer the personal questions using your CRN, select I need a CRN. You’ll need to prove your identity online, using myGov. Follow the same instructions for ‘If you haven’t claimed a payment before’.

    If you haven't claimed a payment before

    If you haven’t claimed a payment from us before, you’ll need to prove your identity online using myGov.

    You’ll need to enter some personal information and details from 2 acceptable identity documents and your Medicare card. Once you prove your identity, we’ll link Centrelink to your myGov account.

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    3. Make your claim

    Follow these steps to make your claim:

    1. Sign in to myGov and select Centrelink in your linked services.
    2. Select Make a claim or View claim status.
    3. Select Make a claim.
    4. Scroll to Help in an emergency and select Get started.
    5. Select Apply for a Disaster Recovery Payment.
    6. Select Begin.
    7. Answer the eligibility and claim questions.
    8. Submit your claim.

    When you’re ready:

    Sign in to myGov

    If you need help, you can call the Emergency information line.

Page last updated: 11 January 2022