How to claim

How to claim the MH17 Family Support Package.

Travel periods

Claims for all travel periods have now closed. We may accept late claims in special circumstances. Please call us on the MH17 family support hotline to discuss your special circumstances.

You can check the claim period and travel period that apply to your travel in the following table.

Travel period Dates you travel between Dates you need to claim between
1 1 March 2020 to 30 June 2020 Closed
2 1 July 2020 to 30 June 2021 Closed
3 1 July 2021 to 30 June 2022 Closed
4 1 July 2022 to 30 June 2023 Closed

Proof of identity

Before we can pay you, we may contact you and ask you to confirm your identity. We may also ask you to confirm your relationship with the victim. If we need other information, we’ll contact you.

If you have provided identity information for a previous travel period, you will not need to provide this again.

The claim form will advise of what information you will need to provide.

You can call the MH17 family support hotline if you need help. The line is open Monday to Friday, between 8 am and 5 pm local time.

Page last updated: 23 May 2022