Changing repayments for personal reasons

You can change your debt repayments during unforeseen events and times of hardship.

Things happen in life that may change your financial situation and your ability to repay money you owe.

We always want to support you to repay money you owe in a way that best suits your financial situation. If you're in financial hardship, you can ask us to change your debt repayments at any time.

The easiest way to manage your overpayment is through the Money you owe service in either:

To change your repayments you can also call us on your regular Centrelink payment line or the Centrelink recovery line on 1800 076 072.

If you’ve been impacted by a natural disaster or health emergency there is other support available.

Page last updated: 4 May 2022