Services Australia General Manager Hank Jongen said the Agency had worked with the local community to identify ways to improve the delivery of government services, taking into consideration the particular needs of Indigenous customers.
“We’ve met with the Fitzroy Crossing community to get a better understanding of how we could ensure our services are delivered in a way that is respectful and meets local cultural needs,” Mr Jongen said.
“Fitzroy Crossing is the first centre to be designed to accommodate specific demographic and geographic needs.
“If it proves successful, we plan to take a similar approach to the design of other service centres with predominantly Indigenous customers.
“At Fitzroy Crossing we’ve incorporated local understanding of community to create a greater connection in the office design.
“The service centre also has the same upgraded digital support options we are rolling out across the country, together with digital coaching for customers who are looking for extra support to access our online services.”
The new-look Fitzroy Crossing Service Centre first opened its doors on Monday 31 October and is open Monday to Friday, from 8:30 am to 4:00 pm.