Ending Cashless Debit Card resources for community groups

Resources to help you support people in your community who need to move off the Cashless Debit Card.

The Cashless Debit Card (CDC) program is ending.

What people need to do depends on where they live and where they were living when they got CDC.

We’ve created an eKit with a number of resources for you. It has resources so you can help people in all communities understand how to move off the CDC.

By using these resources, you agree to reproduce content in the exact form provided by us. Please don’t change the designs in any way.

We will add more resources as we develop them.

Information and resources that may help people in your community include the following:

We also have resources for CDC participants in specific regions.

Information for Ceduna, East Kimberley, Bundaberg and Hervey Bay

If CDC participants got their CDC in these areas, you can:

  • help them end their participation in CDC
  • encourage them to change how they pay regular bills and payments.

To do this use both of these:

  • participation taskcard
  • participant checklist.

Other resources for people in these areas include:

  • a social media tile and general message
  • a poster - End your CDC participation
  • a communique to community organisations in these areas
  • a cover letter to community organisations in these areas
  • FAQs for participants in these areas
  • a fact sheet with helpful information for participants in these areas.

Download the Ceduna, East Kimberley, Bundaberg and Hervey Bay resources eKit

Information for Northern Territory

If CDC participants got their card in the Northern Territory, they don’t have to do anything.

You should let them know there’s no change to their CDC. They keep using it as normal.

In early 2023 we’ll let these CDC participants know that they’ll move to enhanced Income Management.

Resources for the Northern Territory include:

  • a social media tile and general message
  • a poster for the Northern Territory, Cape York and Doomadgee region - The Cashless Debit Card is ending in early 2023
  • a communique to community organisations for the Northern Territory, Cape York and Doomadgee region
  • a BasicsCard poster for participant in the Northern Territory
  • a cover letter to community organisations in the Northern Territory
  • FAQs for participants in the Northern Territory
  • a fact sheet with helpful information for participants in the Northern Territory.

Download the Northern Territory resources eKit

Information for Cape York and Doomadgee region in Queensland

If CDC participants got their card in Cape York and Doomadgee region, they don’t have to do anything.

You should let them know, there’s no change to their CDC. They keep using it as normal.

Resources for Cape York and Doomadgee region, Queensland include:

  • a social media tile and message
  • a poster for the Northern Territory, Cape York and Doomadgee region - The Cashless Debit Card is ending in early 2023
  • a communique to community organisations for the Northern Territory, Cape York and Doomadgee region
  • a cover letter to community organisations in Cape York and Doomadgee region
  • FAQs for participants in Cape York and Doomadgee region
  • a fact sheet with helpful information for participants in Cape York and Doomadgee region.

Download the Cape York and Doomadgee region resources eKit

Page last updated: 24 November 2022