Be on the look out for a new Medicare card scam

Published: 6 September 2023

Scammers are pretending to be from Medicare. They’ll ask you to open a link to update your Medicare card details.

Scammers may contact you by text message saying that your Medicare card has expired. They’ll ask you to click on a link and update your details.

The message may look something like this:

Don’t respond or click on the link. We won’t ask you to click on a link to update your Medicare card details.

You don’t need to do anything to replace your expired Medicare card. We’ll send you a new card about 4 to 8 weeks before it expires.

The easiest way to update your Medicare card details is by using your Medicare online account, or Express Plus Medicare mobile app

Call our Scams and Identity Theft Helpdesk on 1800 941 126 if you’ve:

  • opened a link in a suspicious text, email or social media message
  • given out your Medicare or other personal details.

Read more about how to know if it's a scam, including active scams.

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Page last updated: 6 September 2023.
QC 65303