Are your patients getting their Medicare rebates?

Published: 30 November 2023

We need your help to make sure patients are getting paid their Medicare claims.

We hold a patients Medicare benefit if we don’t have their correct bank details. We’ll do this until they’ve given them to us.

Currently, around $230m in Medicare payments is owed to more than one million people. Most of these held payments are for claims submitted electronically on the patient’s behalf.

What you need to do

Before you submit a claim, please check the patient or claimant has given their bank details to Medicare. Let them know, they won’t be paid if they haven’t.

Each person over 14 years old listed on a Medicare card needs to provide their bank details separately.

How to claim for children aged over 14

If you’re submitting a claim for a child who’s 14 years or over, check they’ve given their bank details to Medicare.

If the child’s parent is paying for the service, make sure you put the parent down as the claimant instead of the patient.

How patients can update their bank details

Patients can add their bank account details to Medicare using either:

They can also call or visit a service centre to update their bank details.

They need to give us their details for Medicare, even if they’ve already done this for Centrelink.

Next steps

Read more about getting Medicare benefits and why we need bank details.

Read more news for health professionals.

Subscribe to news

If you haven't already, please subscribe to our News and we'll send you regular news highlights. You can also opt out at any time. Read more about our email news privacy policy.

RSS News feed

Our RSS service alerts you to updates to this page. You can connect to our RSS feeds with your favourite RSS reader.

News for health professionals RSS feed

Page last updated: 30 November 2023.
QC 65522