Amend your details

Individual healthcare providers and healthcare provider organisations can amend their details in the HI Service.

Amend an individual healthcare provider record

If you need to amend your name, date of birth or other details that require supporting documents use the Application to amend a Healthcare Provider Record form. You can also use this form to add or update Healthcare Provider Directory (HPD) entries.

If you’re registered with the Australian Health Practitioner Regulation Agency (Ahpra), you must contact the agency to update your Ahpra registration information. If you consent to include your professional and business details in the HPD, you also consent to us updating it to match your Ahpra details.

Amend an organisation, responsible officer or organisation maintenance officer record

You can use Health Professional Online Services (HPOS) to replace a responsible officer (RO) for a seed organisation, or to add or remove an additional organisation maintenance officer (OMO) for a seed or network organisation.

You can also use HPOS to add or change details of an existing seed or network organisation.

You need an individual Provider Digital Access (PRODA) account to access HPOS. If you don’t have one, register for a PRODA account and link your PRODA account in HPOS to your identifier.

How to change your responsible officer for a seed organisation

If you’re changing responsible officer for a seed organisation and you are known to the HI Service, log in to your PRODA account to access HPOS, then:

  1. select My programs.
  2. select Healthcare Identifiers and My Health Record.
  3. select Healthcare Identifiers - Change Responsible Officer.
  4. follow the prompts to change responsible officer.

Once we've processed your request, we’ll send the outcome to your HPOS mailbox.

How to change ownership for a seed organisation

If you’re changing ownership for a seed organisation and you are known to the HI Service, log in to your PRODA account to access HPOS, then:

  1. select My programs.
  2. select Healthcare Identifiers and My Health Record.
  3. select Healthcare Identifiers - Change Organisation Ownership.
  4. follow the prompts to change ownership for a seed organisation.

Once we've processed your request, we’ll send the outcome to your HPOS mailbox.

How to change ownership for a network organisation

If you’re changing ownership for a network organisation and you are known to the HI Service, log in to your PRODA account to access HPOS, then:

  1. select My programs.
  2. select Healthcare Identifiers and My Health Record.
  3. select Healthcare Identifiers - Change Organisation Ownership.
  4. follow the prompts to change ownership for a network organisation.

Once we've processed your request, we’ll send the outcome to your HPOS mailbox.

To change personal details of an existing RO or OMO use the Application to amend Organisation Officer's personal details form.

To deactivate, reactivate or retire an organisation's healthcare identifier use the Application to deactivate, reactivate or retire a Healthcare Organisation record form.

Amend a contracted service provider organisation or officer record

Contracted service providers can only update their information by form:

Page last updated: 10 December 2021