Customer service changes

Sometimes there may be changes to our service delivery. This can be because of a natural disaster, public holiday or system maintenance.

Face to face

Christmas and New year public holiday closures

Our service centres, agents, access points and most call centres close for national public holidays.

We’ll be closed:

  • Thursday 25 December 2025
  • Friday 26 December 2025
  • Monday 29 December 2025
  • Thursday 1 January 2026.

Smaller sites for rural and regional communities may have extended closures.

This means you’ll need to do your business with us online or by phone self-service.

Read more about public holiday reporting and payment dates.

Page last updated: 22 July 2025.
QC 26276